TERMS AND CONDITIONS
This website, as well as any and all associated websites, mobile sites, and mobile applications (collectively, the “Website”) is operated by Kahno Ltd trading as Bleu Dália (“us/we/our”). We offer this Website, including all information, products, and services available from this Website to you conditioned upon your acceptance of all the terms, conditions, policies, and notices stated herein. YOUR CONTINUED USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. If at any time you do not agree to these Terms and Conditions, please do not use this Website.
THESE TERMS CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MAY APPLY TO YOU. PLEASE READ THEM CAREFULLY.
ELIGIBILITY & LAWFUL USE NOTICE: You may not order or obtain products or services from this Website if you (a) do not agree to these Terms, (b) are not at least 18 years of age, or (c) are prohibited from accessing or using this Website by applicable law. You shall not use the Website for any illegal purposes and will use it in compliance with all applicable laws, rules, and regulations. You shall not use the Website in a way that may cause it to be interrupted, damaged, rendered less efficient, or that impairs functionality or security. You agree not to attempt any unauthorised access to any part or component of the Website.
By using the Website, you also acknowledge our other legal pages:
• Privacy Policy: /legal/privacy
• Notice to United Kingdom Residents: /legal/uk-privacy
• Cookie Policy: /legal/cookies
1. Creating an Account
You may create a user account to streamline purchases. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us promptly of any suspected unauthorised use
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2. Intellectual Property Ownership and Use
All trademarks, logos, copyrights, designs, and other intellectual property in or on the Website are owned by us or our licensors and are protected by applicable laws. We grant you a limited, revocable licence to access and make personal, non-commercial use of the Website. You may not: (a) reproduce, duplicate, copy, sell, or otherwise exploit the Website or any content for commercial purposes; (b) use robots, spiders, or data-mining tools to extract content; (c) use meta tags or hidden text containing our marks; (d) interfere with the Website; (e) modify, reverse engineer, decompile or disassemble any technology used to provide the Website; or (f) assist or encourage others to do so
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3. Errors and Inaccuracies
We strive for complete, accurate, and up-to-date information, but errors may occur. The Website may contain typographical mistakes, inaccuracies, or omissions (including relating to pricing and availability). We reserve the right to correct any errors or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Product imagery is illustrative; colours/finishes may vary by device. Please rely on written descriptions/specifications.
4. Changes to the Website or These Terms
Except as required by law, we may modify or withdraw the Website (or any part of it) with or without notice. We are not liable to you or any third party for any modification, suspension, or withdrawal. We may change these Terms from time to time; your continued use of the Website following changes constitutes acceptance. If you do not agree to any change, you must stop using the Website.
5. Orders, Price, and Resale
Nothing on the Website is a binding offer to sell. We may accept or decline orders in our discretion, even after order acknowledgement, including due to availability, suspected fraud, pricing/description errors, or inability to obtain payment authorisation. We may limit quantities per customer/address to preserve product integrity. Prices are shown in GBP unless stated otherwise and include VAT where applicable; shipping and any duties/taxes are shown at checkout. We may correct pricing errors and cancel affected orders before dispatch (in which case any amounts paid will be reversed).
6. Sales, Shipping, and Delivery
We arrange shipment using carriers we select unless otherwise stated. Delivery options, costs, and estimates appear at checkout; estimates are not guarantees. Risk in the products passes on delivery; title passes when we receive full payment. You are responsible for any import duties/taxes where applicable and for complying with local import laws. We are not liable for delays outside our reasonable control.
7. Returns, Exchanges, and Store Credit (No Refunds Policy)
Our Returns Policy sets out the full terms and process for returning items. Please note that all orders are final and non-refundable. In the rare event that an item is confirmed by our Customer Care team to be defective or damaged, we will offer either a replacement, or store credit.
For full details, please see our Returns Policy: /legal/returns
8. Acceptable Use
You must not: use the Website for unlawful purposes; introduce viruses, malware, or harmful code; attempt to gain unauthorised access; interfere with security features or other users’ use; or use automated means to access the Website. We may suspend or terminate access if we reasonably believe you have breached this section.
9. User Content
Where the Website allows reviews, images, comments, or other content (“User Content”), you are responsible for what you submit and must hold all necessary rights and permissions. Do not submit unlawful, infringing, defamatory, obscene, hateful, or otherwise objectionable content, or anything that violates privacy or IP rights. You grant us a worldwide, royalty-free, non-exclusive, transferable, sub-licensable licence to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display your User Content in connection with the Website and our business (including marketing) in any media. We may moderate or remove User Content at our discretion.
10. Reporting IP Concerns
If you believe content on the Website infringes your rights, notify us with: (a) your contact details; (b) description of the work/right; (c) the URL/location of the material; (d) a good-faith statement that the use is unauthorised; and (e) a statement that the information is accurate and that you are the rights holder or authorised to act.
11. Third-Party Websites and Resources
Links to third-party sites or services are provided for convenience only. We do not control and are not responsible for their content, availability, or practices. Your use of them is at your own risk and subject to their terms and policies.
12. Privacy and Cookies
Your use of the Website is subject to our Privacy Policy and Cookie Policy, which explain how we process personal data and how you can manage cookie preferences:
• Privacy Policy: /legal/privacy
• Cookie Policy: /legal/cookies
13. Disclaimers
The Website is provided on an “as is” and “as available” basis. Except as expressly required by law or set out in these Terms, we make no warranties and disclaim all implied warranties (including satisfactory quality, fitness for a particular purpose, and non-infringement) to the fullest extent permitted by law. We do not warrant that the Website will be uninterrupted or error-free.
14. Events Outside Our Control
We are not liable for any delay or failure to perform due to events outside our reasonable control (including strikes, lockouts, acts of God, epidemics, war, terrorism, failures of utilities or transport, or cyber incidents). We will take reasonable steps to minimise the effect.
15. Limitation of Liability
Nothing limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law. Subject to the foregoing, we are not liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill, or reputation; or (e) indirect or consequential loss. For product purchases, our total liability in respect of any loss shall not exceed the price paid for the product giving rise to the claim.
16. Changes to Terms
We may update these Terms from time to time. The version posted at the time you place an order will apply to that order. For general Website use, your continued use after changes are posted constitutes acceptance.
17. Termination and Suspension
We may suspend or terminate your access at any time if you breach these Terms or if we discontinue the Website. Sections intended to survive termination shall do so.
18. Electronic Communications
When you use the Website or contact us, you consent to receive communications electronically (e.g., via the Website or email). Legal notices may be provided electronically unless mandatory law requires another form.
19. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations (e.g., in a merger or asset sale).
20. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.
21. Contact
For questions about these Terms or your order, please see our help pages or contact us via the channels listed on the Website.