Questions About Orders
1. How do I place an order on bluedalia.com?
To place your order, select the desired item(s), choose the appropriate size/colour, and click “Add to Bag.”
Your Shopping Bag can be accessed at any time by clicking the bag icon in the top right-hand corner. Once you have made your selection, click “Checkout” to enter your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.
2. The item I added to my Shopping Bag has disappeared — what happened?
Items placed in your Shopping Bag are not reserved. If an item disappears, it may have sold out.
You may sign up to be notified when it is back in stock using the “Notify Me” button (if available), or you may contact our Customer Care team at orders@bluedalia.com for further assistance.
3. What is a preorder, and how does it work?
Some items are available for preorder. Preorder items are clearly marked and will display an estimated dispatch window on their product page and at checkout.
Please note that dispatch dates are estimated, not guaranteed. Preordered items will be shipped as soon as they are available. Payment is taken in full at the time of purchase to reserve your item.
4. I haven’t received my Order Confirmation email. Has my order gone through?
Order confirmation emails are sent within 1 hour of placing your order. If you do not see it, please check your spam/junk folder and search for our address orders@bluedalia.com.
If you are still unable to locate it, please contact our Customer Care team.
5. Where are orders shipped from?
All Bleu Dália orders are shipped from our UK distribution centre. International orders may require additional customs clearance (see our Shipping Policy for details).
6. Will my order arrive in multiple shipments?
We aim to dispatch all items in your order together. However, in some cases (such as preorders or production lead times), items may arrive in separate shipments. You will receive a Shipping Confirmation email with tracking details for each dispatch.
7. How can I track my order?
Once your order has been dispatched, you will receive a Shipping Confirmation email with a tracking link. You can follow the status of your parcel directly with our courier.
For additional assistance, contact our Customer Care team.
8. Can I modify or cancel my order?
Once an order has been placed, it cannot be modified or cancelled. Processing begins immediately to ensure timely dispatch. If you no longer wish to keep your item, please review our Returns & Exchanges Policy.
9. What are my shipping options?
We offer standard and express delivery options. For full details, please see our Shipping Policy.
10. Why hasn’t my order shipped yet?
Orders are usually processed within 1–3 business days. Our warehouse operates Monday–Saturday and is closed on Sundays and UK public holidays. Orders placed after 2:00 PM GMT on Friday will be dispatched the following Monday.
During peak times (holiday periods, new releases, or sales), fulfilment may take slightly longer.
11. My preorder is past the estimated dispatch window. When will I receive it?
Estimated dispatch dates are provided as guidance and are not guaranteed. While we aim to meet these timelines, production or customs delays may occasionally extend dispatch. Please contact our Customer Care team for updates on your preorder.
Questions About Payment
1. Which payment methods can I use?
We accept:
• All major credit/debit cards (Visa, Mastercard, American Express)
• Apple Pay
• Shop Pay
• PayPal
2. Why does my order show estimated tax at checkout?
For UK customers, VAT is included in the price at checkout.
For international customers, duties and taxes may be applied by your local customs authority upon arrival. These charges are not included in your order total and are the responsibility of the customer.
Questions About Returns & Exchanges
1. Can I return my order?
All sales are final. We do not offer refunds.
If your item is defective or arrives damaged, please notify us within 14 days of delivery at orders@bluedalia.com. Once confirmed by Customer Care, we will offer a replacement item, an exchange, or store credit.
2. Can I exchange my order?
Yes. If your item is eligible, you may request an exchange within 14 days of receiving it. We can offer an alternative size, style, or store credit valid for six months.
3. What conditions must items meet for return/exchange?
Items must be returned in their original condition:
• Unworn and unused
• Free from stains, odours, or damage
• With all tags and original packaging included
Items that do not meet these conditions will be refused and returned to you.
4. Can you issue store credit or an exchange to a different person or account?
No. Exchanges and store credits will only be issued to the original purchaser.