At Bleu Dália, every piece is crafted with care. We encourage thoughtful purchasing, as all orders are final and non-refundable. Please read product descriptions carefully before placing your order and contact us if you have any questions prior to purchase.

 If your item arrives damaged or defective, our Customer Care team will work with you to resolve the issue. In such cases, we may offer a replacement, an exchange, or store credit. Refunds are not offered under any circumstances. 

Exchanges & Store Credit

• You may request an exchange or store credit within 14 days of delivery.
• To begin the process, email orders@bluedalia.com with your order number and details.
• Items must be returned in their original packaging, with all tags intact, unworn, unwashed, odour-free, and free from stains, marks, or alterations.
• Once approved, we’ll provide the return instructions by email.

Exclusions 

We cannot accept returns or exchanges for:

• Items worn, washed, altered, or damaged due to misuse or improper care
• Custom or made-to-order pieces
• Items marked final sale or promotional sale items
• Gift cards and store credit

All items must be received in pristine condition, with original tags, hygiene seals, and packaging. Items that do not meet these requirements will be sent back to you.

Shipping for Returns

• All exchanges must be authorised by Customer Care before return.
• Customers are responsible for arranging and covering return shipping costs.
• A tracked and insured courier service must be used; Bleu Dália accepts no responsibility for parcels lost, stolen, or damaged in transit.
• Tracking details must be provided once shipped.

Final Note 

By placing an order, you acknowledge and agree to this Returns Policy. These guidelines allow us to process orders fairly and preserve the quality of every piece we create.